What is it about?
This chapter embarks on a journey to dissect the paradigm shift from product-centricity to service-oriented business models within the manufacturing sector. We explore the motivations that drive this transformative shift, including shifting customer demands, changing market dynamics, and the imperative to innovate. We delve into the strategic capabilities and organizational strategies that empower manufacturing businesses to embrace service-oriented models effectively, ensuring they meet the evolving expectations of their clientele
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Why is it important?
In today׳s era characterized by customer-centricity and digital disruption, manufacturing organizations are at a crossroads, reevaluating their traditional product-centric approaches. This chapter embarks on a journey to dissect the paradigm shift from product-centricity to service-oriented business models within the manufacturing sector.
Perspectives
This chapter offers a comprehensive and integrated perspective on the multifaceted transition to service orientation in manufacturing, addressing the core elements of strategies, capabilities, and disruptive technologies. Researchers, practitioners, and industry professionals will find this analysis invaluable as they navigate the path towards the new service-oriented paradigm.
Dr. Thinh Gia Hoang
Western Sydney University
Read the Original
This page is a summary of: Wiring the Future: How Digital Transformation is Shaping the Service Evolution in Manufacturing, January 2024, Elsevier,
DOI: 10.1016/b978-0-443-13701-3.00208-5.
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