Trust in work teams: An integrative review, multilevel model, and future directions

What is it about?

Trust in work teams is important for ongoing work relationships and is central to job and team performance. At team level trust includes both an interpersonal and a collective dimension. In this article we demonstrate how trust operates at these different levels of analyses.

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Why is it important?

Although significant progress has been made in identifying critical factors and outcomes of trust at these levels, research has yet to comprehensively examine the dynamic influences between individuals, the team, and the context within which teams operate, and how these contribute to explain trust in teams. This is important as work teams are inevitably embedded in a multilevel environment with contextual influences affecting the complex workflow arrangements that develop as team members interact over time