All Stories

  1. Who’s Sorry Now: User Preferences Among Rote, Empathic, and Explanatory Apologies from LLM Chatbots

    Article • ACM Transactions on Computer-Human Interaction, January 2026, ACM (Association for Computing Machinery)

    Zahra Ashktorab, Jason D'Cruz

  2. Helping the Helper : Supporting Peer Counselors via AI-Empowered Practice and Feedback

    Article • Proceedings of the ACM on Human-Computer Interaction, May 2025, ACM (Association for Computing Machinery)

    Shang-Ling Hsu, Zahra Ashktorab, Raj Shah

  3. Trust and Reliance in Evolving Human-AI Workflows (TREW)

    Article • May 2024, ACM (Association for Computing Machinery)

    Zana Buçinca, Zahra Ashktorab

  4. EvaluLLM: LLM assisted evaluation of generative outputs

    Article • March 2024, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  5. SME-in-the-loop: Interaction Preferences when Supervising Bots in Human-AI Communities

    Article • July 2023, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  6. Fairness Evaluation in Text Classification: Machine Learning Practitioner Perspectives of Individual and Group Fairness

    Article • April 2023, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  7. How decision-making styles shape success in human-AI teams

    Article • Proceedings of the ACM on Human-Computer Interaction, April 2023, ACM (Association for Computing Machinery)

    Zahra Ashktorab, Zahra Ashktorab

  8. Reliance and Automation for Human-AI Collaborative Data Labeling Conflict Resolution

    Article • Proceedings of the ACM on Human-Computer Interaction, November 2022, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  9. Group Chat Ecology in Enterprise Instant Messaging: How Employees Collaborate Through Multi-User Chat Channels on Slack

    Article • Proceedings of the ACM on Human-Computer Interaction, March 2022, ACM (Association for Computing Machinery)

    dakuo wang, Zahra Ashktorab

  10. Designing Ground Truth and the Social Life of Labels

    Article • May 2021, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  11. Effects of Communication Directionality and AI Agent Differences in Human-AI Interaction

    Article • May 2021, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  12. Increasing the Speed and Accuracy of Data Labeling Through an AI Assisted Interface

    Article • April 2021, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  13. The Design and Development of a Game to Study Backdoor Poisoning Attacks: The Backdoor Game

    Article • April 2021, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  14. AI-Assisted Human Labeling

    Article • Proceedings of the ACM on Human-Computer Interaction, April 2021, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  15. Happiness and Fear

    Article • ACM Transactions on Social Computing, October 2020, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  16. Human-AI Collaboration in a Cooperative Game Setting

    Article • Proceedings of the ACM on Human-Computer Interaction, October 2020, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  17. Mental Models of AI Agents in a Cooperative Game Setting

    Article • April 2020, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  18. Thinking Too Classically

    Article • May 2019, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  19. Resilient Chatbots

    Article • May 2019, ACM (Association for Computing Machinery)

    Zahra Ashktorab

  20. Torino: A Tangible Programming Language Inclusive of Children with Visual Disabilities

    Article • Human-Computer Interaction, October 2018, Taylor & Francis

    Zahra Ashktorab

  21. Entanglion

    Article • October 2018, ACM (Association for Computing Machinery)

    Zahra Ashktorab