All Stories

  1. Uncovering the Results of AI Chatbot Use in the Public Sector: Evidence from US State Governments

    Article • Public Performance & Management Review, August 2024, Taylor & Francis

    Tzuhao Chen

  2. Harnessing Technology for Effective Emergency Communication: A Participatory Design Perspective

    Article • June 2024, ACM (Association for Computing Machinery)

    Tzuhao Chen, J. Ramon Gil-Garcia

  3. Characterizing technology affordances, constraints, and coping strategies for information dissemination to the public: Insights from emergency messaging in US local governments

    Article • Government Information Quarterly, March 2024, Elsevier

    Tzuhao Chen

  4. The Adoption and Implementation of Artificial Intelligence Chatbots in Public Organizations: Evidence from U.S. State Governments

    Article • The American Review of Public Administration, September 2023, SAGE Publications

    Tzuhao Chen

  5. Understanding Cross-Boundary Information Sharing in Emergency Management: Insights from Public Alert and Warning Messages in US Local Governments

    Article • July 2023, ACM (Association for Computing Machinery)

    Tzuhao Chen, J. Ramon Gil-Garcia

  6. Smart City Results and Sustainability: Current Progress and Emergent Opportunities for Future Research

    Article • Sustainability, May 2023, MDPI AG

    Tzuhao Chen

  7. Cross-Boundary Information Sharing Flows in Emergency Management:

    Article • June 2022, ACM (Association for Computing Machinery)

    Tzuhao Chen, J. Ramon Gil-Garcia

  8. Understanding social sustainability for smart cities: The importance of inclusion, equity, and citizen participation as both inputs and long-term outcomes

    Article • Journal of Smart Cities and Society, June 2022, IOS Press

    Tzuhao Chen, J. Ramon Gil-Garcia

  9. Digital governance in Mongolia and Taiwan: A gender perspective

    Article • Information Polity, June 2021, IOS Press

    Tzuhao Chen