All Stories

  1. Systematic literature review of quality maturity matrix

    Article • Total Quality Management & Business Excellence, December 2018, Taylor & Francis

    Tejaswi Materla, Jiju Antony

  2. An integrated methodology for evaluating patient service quality

    Article • Total Quality Management & Business Excellence, August 2018, Taylor & Francis

    Tejaswi Materla

  3. Review of the Kano model implementation in the healthcare sector

    Article • Total Quality Management & Business Excellence, May 2017, Taylor & Francis

    Jiju Antony, Tejaswi Materla