All Stories

  1. Flirting in service encounters: does the server’s sex matter?

    Article • Journal of Services Marketing, October 2022, Emerald

    Dr. Tali Seger-Guttmann

  2. Does emotional labor color service actions in customer buying?

    Article • Journal of Services Marketing, April 2020, Emerald

    Dr. Tali Seger-Guttmann

  3. Customers' irrational beliefs: Scale development and validation

    Article • Journal of Retailing and Consumer Services, July 2019, Elsevier

    Dr. Tali Seger-Guttmann

  4. The role of social incompatibility in customer discomfort

    Article • Journal of Service Management, November 2018, Emerald

    Dr. Tali Seger-Guttmann

  5. Illegitimate returns as a trigger for customers’ ethical dissonance

    Article • Journal of Retailing and Consumer Services, November 2018, Elsevier

    Dr. Tali Seger-Guttmann

  6. Hospitality service employees’ flirting displays: Emotional labor or commercial friendship?

    Article • International Journal of Hospitality Management, July 2018, Elsevier

    Dr. Tali Seger-Guttmann

  7. Authentic Emotional Displays, Leader–Member Exchange, and Emotional Exhaustion

    Article • Journal of Leadership & Organizational Studies, August 2017, SAGE Publications

    Dr. Tali Seger-Guttmann

  8. Commentary: vulnerable consumers in service settings

    Article • Journal of Services Marketing, July 2017, Emerald

    Dr. Tali Seger-Guttmann, Mark Rosenbaum

  9. Customer responses towards disabled frontline employees

    Article • Retail and Distribution Management, April 2017, Emerald

    Dr. Mark Scott Rosenbaum, Dr. Tali Seger-Guttmann

  10. Disparate satisfaction scores? Consider your customer’s country-of-origin: a case study

    Article • The International Review of Retail Distribution and Consumer Research, December 2016, Taylor & Francis

    Dr. Tali Seger-Guttmann

  11. GIVING MEANING TO PLACES OF DESTRUCTION: THE IMPACT OF VISITING HOLOCAUST SITES ON ISRAELI JEWS

    Article • July 2016, Global Alliance of Marketing and Management Associations

    Dr. Tali Seger-Guttmann

  12. Does emotional labor moderate customer participation and buying?

    Article • Service Industries Journal, June 2016, Taylor & Francis

    Dr. Tali Seger-Guttmann

  13. Nostalgic Consumption: Does It Also Work for Services?

    Article • January 2016, Springer Science + Business Media

    Dr. Tali Seger-Guttmann

  14. The Relationship Between Emotional Labor Strategies, Service Provider Hostility, and Service Quality

    Article • Services Marketing Quarterly, July 2015, Taylor & Francis

    Dr. Tali Seger-Guttmann

  15. The Costs of Hiding and Faking Emotions: The Case of Extraverts and Introverts

    Article • The Journal of Psychology, June 2015, Taylor & Francis

    Dr. Tali Seger-Guttmann

  16. "God of Small Things": Service Interaction's Roots in Regulatory Focus and Affectivity

    Article • Interpersona An International Journal on Personal Relationships, June 2014, Leibniz-Institute of Psychology Information (ZPID)

    Dr. Tali Seger-Guttmann

  17. Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures

    Article • European J of International Management, January 2014, Inderscience Publishers

    Dr. Tali Seger-Guttmann

  18. "Calling Again...": Relationships Between Customer Repeat Calls, Hostility, and Service Quality

    Article • Services Marketing Quarterly, April 2013, Taylor & Francis

    Dr. Tali Seger-Guttmann

  19. Life-threatening event reduces subjective well-being through activating avoidance motivation: A longitudinal study.

    Article • Emotion, January 2013, American Psychological Association (APA)

    Dr. Tali Seger-Guttmann

  20. "If You are My Friend, Please Show Your Anger…" Differences Between Friends and Colleagues in Faking Emotions

    Article • Interpersona An International Journal on Personal Relationships, December 2012, Leibniz-Institute of Psychology Information (ZPID)

    Dr. Tali Seger-Guttmann

  21. Israeli physicians manage risk of litigation: predicting empowerment role model

    Article • The International Journal of Human Resource Management, June 2011, Taylor & Francis

    Dr. Tali Seger-Guttmann

  22. Agile Orientation and Psychological Needs, Self-Efficacy, and Perceived Support: A Two Job-Level Comparison

    Article • January 2008, Institute of Electrical & Electronics Engineers (IEEE)

    Dr. Tali Seger-Guttmann

  23. Mothers' Occupational Characteristics, Family Position, and Sex Role Orientation as Related to Adolescents' Work Values

    Article • Youth & Society, March 1993, SAGE Publications

    Dr. Tali Seger-Guttmann

  24. How Does Readiness for Agile Development Relate to Team Climate and Individual Personality Attributes?

    Article • Springer Science + Business Media

    Dr. Tali Seger-Guttmann