All Stories

  1. Leveraging social norms and empathy to entice hotel guests to reduce carbon emissions by setting the room air conditioner to higher temperatures in summer
  2. “Crikey! Let’s keep it cozy like a joey in a pouch– not too hot or cold!” Can humour or compassion encourage sustainable heater use at hotels?
  3. Is the pursuit of pleasure on vacation a barrier to environmentally sustainable behaviour?
  4. Communicating default changes without reducing guest satisfaction - “At our hotel, you control which days we clean your room”
  5. If you want to learn about real behaviour, measure real behaviour
  6. NOT JUST A TOKEN EFFORT (NjATE) - A sector-wide benefit-focused token-trading approach to incentivise regenerative tourism
  7. An Extended Pre-testing Protocol in the Lead-up to Field Studies
  8. Contributing to SDG12 by making tourism consumption and production more environmentally sustainable
  9. On the Importance of Field Studies for Testing Theory-Driven Behavioral Change Interventions in (Sustainable) Tourism
  10. Identifying segment-specific barriers to ordering environmentally sustainable plant-based meat dishes in restaurants
  11. Guiding people to take less food from the buffet: Two survey experiments that illustrate a new simulated buffet scenario
  12. “Hi, I’m Terri Towel. Please reuse me” Can anthropomorphising towels prompt tourists to reuse them?
  13. A typology of quantitative approaches to discovery
  14. DOES EVERY HOTEL ROOM NEED A MINIFRIDGE? Empirical evidence from consumer self-reports and an automatic sensor-based system measuring electricity consumption and guest use
  15. How can restaurants entice patrons to order environmentally sustainable dishes? Testing new approaches based on hedonic psychology and affective forecasting theory
  16. On the importance of field studies for testing theory-driven behavioral change interventions in (sustainable) tourism
  17. Demystifying the Journal Review Process: An Editor’s Observations
  18. A sharing-based approach to enticing tourists to behave more environmentally friendly
  19. Imprecise wording in academic articles routinely overstates the validity of research findings
  20. The Comparative Effectiveness of Interventions Aimed at Making Tourists Behave in More Environmentally Sustainable Ways: A Meta-Analysis
  21. Drivers of pro-environmental consumer behaviour – Time for new theories?
  22. Does enjoyment focus prevent pro-environmental behaviours?
  23. Should the risk of social desirability bias in survey studies be assessed at the level of each pro-environmental behaviour?
  24. Why targeting attitudes often fails to elicit sustainable tourist behaviour
  25. Theory-derived messages to entice consumers to voluntarily waive daily hotel room cleans
  26. Demystifying the Journal Review Process: An Editor’s Observations
  27. Tourist behaviour change for sustainable consumption (SDG Goal12): Tourism Agenda 2030 Perspective article
  28. Waste production patterns in hotels and restaurants: An intra-sectoral segmentation approach
  29. Reducing In-Room Heater Electricity Consumption at a Residential University College through IoT-Nudging
  30. THE POWER OF RESPECT FOR AUTHORITY AND EMPATHY – Leveraging Non-Cognitive Theoretical Constructs to Trigger Environmentally Sustainable Tourist Behaviour?
  31. Types of knowledge creation in tourism research
  32. Do employees hold the key to environmental sustainability in tourism businesses? Empirical evidence from a field study
  33. Do instructional manipulation checks measure inattention or miscomprehension?
  34. Tourist behaviour change for sustainable consumption (SDG Goal12): Tourism Agenda 2030 Perspective article
  35. Tourism and Emerging Infectious Diseases: More Connections Than First Meet the Eye
  36. Defining and Operationalizing Eight Forms of Eudaimonia and Hedonia and Assessing Tourism-Specific Context-Dependency
  37. Do employees hold the key to environmental sustainability in tourism businesses? Empirical evidence from a field study
  38. TRAVEL CAREER OR CHILDHOOD TRAVEL HABIT? Which Explains Adult Travel Behaviour?
  39. Do instructional manipulation checks measure inattention or miscomprehension?
  40. A review of air travel behavior and climate change
  41. Monitoring environmental performance in tourism
  42. Delivery or desirability of benefits? Predicting the effectiveness of egoistic and altruistic message appeals for recycled water use
  43. Are 10,752 journal articles per year too many?
  44. The value of environmentally unsustainable hotel service components to guests - A discrete choice experiment
  45. SOLIDARITY TOURISM - How can tourism help the Ukraine and other war-torn countries?
  46. Item-level test-retest-reliability: a complementary quality assurance protocol for survey measurement scales in the social sciences
  47. PROGRESS IN FIELD EXPERIMENTATION FOR ENVIRONMENTALLY SUSTAINABLE TOURISM – A knowledge map and research agenda
  48. Biting Off More Than They Can Chew: Food Waste at Hotel Breakfast Buffets
  49. Are hedonia and eudaimonia higher on vacation than at home? Initial empirical evidence and a toolbox for future research
  50. Do Pro-environmental Appeals Trigger Pro-environmental Behavior in Hotel Guests?
  51. May I sleep in your bed? Getting permission to book
  52. Maximizing participation from online survey panel members
  53. TOURISM AND VACCINE HESITANCY
  54. 5/7-point “Likert scales” aren't always the best option
  55. “I know what you’re going to ask me” Why respondents don’t read survey questions
  56. 5/7-POINT “LIKERT SCALES” AREN’T ALWAYS THE BEST OPTION Their validity is undermined by lack of reliability, response style bias, long completion times and limitations to permissible statistical procedures
  57. Enabling people with impairments to use Airbnb
  58. Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice
  59. On the heterogeneity of preferences for disability services
  60. The Attitude-Behaviour Gap in Sustainable Tourism
  61. Drivers of plate waste: A mini theory of action based on staff observations
  62. A review of research into paid online peer-to-peer accommodation
  63. Does Eco Certification Sell Tourism Services? Evidence from a Quasi-Experimental Observation Study in Iceland
  64. Market Segmentation Analysis in Tourism: A Perspective Paper
  65. Survey Research in Tourism: A perspective paper
  66. The formation and functioning of the Airbnb neo-tribe
  67. A review of experiments in tourism and hospitality
  68. On the Heterogeneity of Preferences for Disability Services
  69. Which types of product attributes lead to aviation voluntary carbon offsetting among air passengers?
  70. HABIT DRIVES SUSTAINABLE TOURIST BEHAVIOUR
  71. On the heterogeneity of preferences for disability services
  72. Context- and culture-dependent behaviors for the greater good: a comparative analysis of plate waste generation
  73. Assessing the carbon footprint of tourism businesses using environmentally extended input-output analysis
  74. Can publicly visible pro-environmental initiatives improve the organic environmental image of destinations?
  75. Assessing the carbon footprint of tourism businesses using Environmentally Extended Input-Output analysis
  76. Improving the stability of market segmentation analysis
  77. Carbon labels on restaurant menus: do people pay attention to them?
  78. Do tourists notice social responsibility information?
  79. Reducing the plate waste of families at hotel buffets – a quasi-experimental field study
  80. Conceptualizing vacation dedication
  81. Does hosting on Airbnb offer hosts vacation-like benefits? Proposing a reconceptualization of peer-to-peer accommodation
  82. Drivers of Plate Waste at Buffets: A Comprehensive Conceptual Model Based on Observational Data and Staff Insights
  83. Which types of product attributes lead to aviation voluntary carbon offsetting among air passengers?
  84. The tourism industry’s reaction to existential disruption – The role of normative, cognitive and relational expectations during recovery
  85. The excuses tourists use to justify environmentally unfriendly behaviours
  86. Context- and culture-dependent behaviours for the greater good: A comparative analysis of plate waste generation
  87. The excuses tourists use to justify environmentally unfriendly behaviours
  88. Cognitive load reduction strategies in questionnaire design
  89. How host responses to negative guest reviews affect booking-specific risk perception, stated booking likelihood, confidence in service delivery and perception of Airbnb – An experimental study (response to reviews)
  90. Maximising participation from online survey panel members
  91. The evolution of Airbnb regulation - An international longitudinal investigation 2008–2020
  92. Cognitive load reduction strategies in questionnaire design
  93. The formation and functioning of the Airbnb neo-tribe. Exploring peer-to-peer accommodation host groups
  94. How many manuscripts should I review for journals? Paying it forward to our academic children and our academic children yet unborn
  95. The shuttle bus survey: Achieving higher response rates in (longitudinal) guest surveys
  96. Reducing the plate waste of families at hotel buffets – A quasi-experimental field study
  97. Designing for more environmentally friendly tourism
  98. Why quantitative papers based on primary data get desk-rejected by Annals of Tourism Research
  99. Changing service settings for the environment: How to reduce negative environmental impacts without sacrificing tourist satisfaction
  100. A pro-active model of journal editing
  101. Eat Up! Prevention of Plate Waste in Tourism and Hospitality - A Perspective Paper
  102. Sharing economy and peer-to-peer accommodation A perspective paper
  103. Why quantitative papers based on primary data get desk-rejected by Annals of Tourism Research
  104. “To clean or not to clean?” Reducing daily routine hotel room cleaning by letting tourists answer this question for themselves
  105. Reduce reuse … and don’t recycle! On text reuse in academic articles
  106. BRILLIANCE IS SUCCINCT - Embrace and respect the short communication
  107. Does hosting on Airbnb offer hosts vacation-like benefits? Proposing a reconceptualization of peer-to-peer accommodation
  108. Sharing economy and peer-to-peer accommodation – a perspective paper
  109. A post-COVID-19 model of tourism and hospitality workforce resilience
  110. COVID19 and Airbnb – Disrupting the disruptor
  111. Eat up! Prevention of plate waste in tourism and hospitality: a perspective paper
  112. CORONAVIRUS AND AIRBNB – Disrupting the Disruptor
  113. THE EVOLUTION OF AIRBNB REGULATION - An International Longitudinal Investigation 2008-2020
  114. ACTIONS SPEAK LOUDER THAN WORDS - Publicly visible environmentally sustainable initiatives improve organic destination image
  115. Designing for more environmentally friendly tourism
  116. THE SHUTTLE BUS SURVEY Achieving higher response rates in (longitudinal) guest surveys.
  117. A pro-active model of journal editing
  118. A review of experiments in tourism and hospitality
  119. Making cause-related corporate social responsibility (CSR) count in holiday accommodation choice
  120. Maximizing participation from online survey panel members
  121. What is vacation dedication?
  122. Improving the stability of market segmentation analysis
  123. Carbon labels on restaurant menus: do people pay attention to them?
  124. Survey research in tourism: a perspective paper
  125. “To Clean or Not to Clean?” Reducing Daily Routine Hotel Room Cleaning by Letting Tourists Answer This Question for Themselves
  126. Reduce reuse … and don't recycle!
  127. Market segmentation analysis in tourism: a perspective paper
  128. Drivers of plate waste
  129. Enabling people with impairments to use Airbnb
  130. Brilliance is succinct: Embrace and respect the short communication
  131. Changing service settings for the environment
  132. A review of research into paid online peer-to-peer accommodation
  133. “I know what you’re going to ask me” Why respondents don’t read survey questions
  134. Do tourists notice social responsibility information?
  135. The changing importance of vacations: Proposing a theoretical explanation for the changing contribution of vacations to people’s quality of life
  136. A reflection on survey research in hospitality
  137. A good graph is worth a thousand numbers
  138. Carer Factors Associated with Foster-Placement Success and Breakdown
  139. Identifying superfluous survey items
  140. Instructional Manipulation Checks: A longitudinal analysis with implications for MTurk
  141. Food tourism subsegments: A data-driven analysis
  142. Public acceptance of recycled water
  143. A Sharing-Based Approach to Enticing Tourists to Behave More Environmentally Friendly
  144. Airbnb and its Competitors
  145. Communication-Regulated Social Systems
  146. Do Hosts Discriminate?
  147. Drivers of Price in City Destinations: Vienna
  148. Entrepreneurship Opportunities
  149. Environmental Sustainability
  150. Facilitating Events
  151. Filling Infrastructure Gaps
  152. Guests with Disabilities
  153. Helping when Disaster Hits
  154. How Airbnb Captures and Disseminates Value
  155. How Airbnb Creates Value
  156. Networks and Hosts – a Love-Hate Relationship
  157. Networks in China
  158. Political Activism
  159. Regulatory Reactions Around the World
  160. Socialising New Guests
  161. The Business Model
  162. The Impact on Employment
  163. The Multi-Family Travel Market
  164. The Sharing Economy
  165. Types of Network Members
  166. Unique Features of the Networks
  167. Will Networks Become One-stop Travel Shops?
  168. Environmental Sustainability
  169. Guests with Disabilities
  170. Political Activism
  171. Drivers of pro-environmental tourist behaviours are not universal
  172. What can agencies do to increase foster carer satisfaction?
  173. Substitutable by peer-to-peer accommodation networks?
  174. Visiting friends or relatives?
  175. Using segment level stability to select target segments in data-driven market segmentation studies
  176. Biting Off More Than They Can Chew: Food Waste at Hotel Breakfast Buffets
  177. How to Avoid Random Market Segmentation Solutions
  178. May I sleep in your bed? Getting permission to book
  179. PC, Phone or Tablet?: Use, Preference and Completion Rates for Web Surveys
  180. Framing Advertisements to Elicit Positive Emotions and Attract Foster Carers: An Investigation Into the Effects of Advertising On High-Cognitive-Elaboration Donations
  181. Improving carbon offsetting appeals in online airplane ticket purchasing: testing new messages, and using new test methods
  182. Do Pro-environmental Appeals Trigger Pro-environmental Behavior in Hotel Guests?
  183. Using peer-to-peer networks in destination crisis management
  184. What makes foster carers think about quitting? Recommendations for improved retention of foster carers
  185. Methods in Segmentation
  186. Increasing Civic Engagement Through Market Segmentation
  187. Preventing tourists from canceling in times of crises
  188. Which hotel guest segments reuse towels? Selling sustainable tourism services through target marketing
  189. Measuring environmentally sustainable tourist behaviour
  190. An untapped gold mine? Exploring the potential of market basket analysis to grow hotel revenue
  191. Communicating to culture audiences
  192. Someone’s been sleeping in my bed
  193. Communicating with parents of obese children: which channels are most effective?
  194. Research in a culturally diverse world: reducing redundancies, increasing relevance
  195. Tourist segments' justifications for behaving in an environmentally unsustainable way
  196. Uptake of resource efficiency measures among European small and medium-sized accommodation and food service providers
  197. In a Galaxy Far, Far Away . . . Market Yourself Differently
  198. Public acceptance and perceptions of alternative water sources: a comparative study in nine locations
  199. Increasing sample size compensates for data problems in segmentation studies
  200. Comparing association grids and 'pick any' lists for measuring brand attributes
  201. In future, I would love to see … a reflection on the state of quantitative tourism research
  202. Does eco certification sell tourism services? Evidence from a quasi-experimental observation study in Iceland
  203. The hybrid tourist
  204. Crisis-resistant tourists
  205. Response style corrected market segmentation for ordinal data
  206. A Conceptual Framework of Skilled Female Migrant Retention
  207. The readability of articles in tourism journals
  208. Beyond temporal reflections in thanatourism research
  209. The characteristics of potential environmental volunteers: implications for marketing communications
  210. Do Satisfied Tourists Really Intend to Come Back? Three Concerns with Empirical Studies of the Link between Satisfaction and Behavioral Intention
  211. Why the Level-Free Forced-Choice Binary Measure of Brand Benefit Beliefs Works So Well
  212. Segmenting Australian online panellists based on volunteering motivations
  213. Market, tourist
  214. Word-of-Mouth Segments
  215. Corrigendum to “What affects public acceptance of recycled and desalinated water?” [Water Res. 45 (2) (2011) pp. 933–943]
  216. The attitude–behaviour gap in sustainable tourism
  217. Tourism marketing research: Past, present and future
  218. Branding water
  219. A PSYCHOLOGICAL PROFILE OF POTENTIAL YOUTH MENTOR VOLUNTEERS
  220. The diamond professor: a portrait of Josef Mazanec
  221. Including Don't know answer options in brand image surveys improves data quality
  222. Using graphical statistics to better understand market segmentation solutions
  223. Dynamic, Interactive Survey Questions Can Increase Survey Data Quality
  224. Can tourists easily choose a low carbon footprint vacation?
  225. “Translating” between survey answer formats
  226. Required Sample Sizes for Data-Driven Market Segmentation Analyses in Tourism
  227. Competition or collaboration? The effect of non-profit brand image on volunteer recruitment strategy
  228. Heterogeneity in risk and safety perceptions of international tourists
  229. Quality of life and tourism: A conceptual framework and novel segmentation base
  230. TOURISM MARKET SEGMENTATION: A STEP BY STEP GUIDE
  231. Asking Good Survey Questions
  232. Newspaper coverage of water issues in Australia
  233. Informing destination recommender systems design and evaluation through quantitative research
  234. One legacy of Mazanec: binary questions are a simple, stable and valid measure of evaluative beliefs
  235. Building tourism knowledge through quantitative analysis: the legacy of Josef Mazanec
  236. Attracting Volunteers in Highly Multicultural Societies: A Marketing Challenge
  237. Heterogeneity Among Potential Foster Carers: An Investigation of Reasons for Not Foster Caring
  238. Validly Measuring Destination Image in Survey Studies
  239. Water conservation behavior in Australia
  240. Impulse purchasing in tourism – learnings from a study in a matured market
  241. Harvesting the “Business Test Trip”: Converting Business Travelers to Holidaymakers
  242. The science of attracting foster carers
  243. Community acceptance of recycled water: can we inoculate the public against scare campaigns?
  244. The contribution of vacations to quality of life
  245. 'Pick any' measures contaminate brand image studies
  246. Quality-of-Life and Travel Motivations: Integrating the Two Concepts in the Grevillea Model
  247. Personality and Motivation Matter in Touring Holidays: A Preliminary Investigation Into Heterogeneity Among Touring Travelers
  248. Key drivers of airline loyalty
  249. Voluntary relocation – An exploration of Australian attitudes in the context of drought, recycled and desalinated water
  250. Self‐congruity and volunteering: a multi‐organisation comparison
  251. Hope for the Future: Identifying the Individual Difference Characteristics of People Who Are Interested In and Intend To Foster-Care
  252. Does water context influence behaviour and attitudes to water conservation?
  253. Biclustering
  254. The sustainability–profitability trade-off in tourism: can it be overcome?
  255. What affects public acceptance of recycled and desalinated water?
  256. Quick, simple and reliable: forced binary survey questions
  257. Quick, simple and reliable: forced binary survey questions
  258. Short-haul city travel is truly environmentally sustainable
  259. Identifying tourists with smaller environmental footprints
  260. Self-Congruity Theory: To What Extent Does It Hold in Tourism?
  261. The effect of information on public acceptance – The case of water from alternative sources
  262. Acceptance of water alternatives in Australia – 2009
  263. Water alternatives-who and what influences public acceptance?
  264. When public opposition defeats alternative water projects – The case of Toowoomba Australia
  265. Different Tourists-Different Perceptions of Different Cities
  266. Chapter 13 Desalinated Versus Recycled Water: What Does the Public Think?
  267. Australians’ Water Conservation Behaviours and Attitudes
  268. Beyond Ecotourism: The Environmentally Responsible Tourist in the General Travel Experience
  269. Understanding the Australian environmental volunteering market: A basis for behavioural change and a sustainable future
  270. Understanding behaviour to inform water supply management in developed nations – A review of literature, conceptual model and research agenda
  271. Can Australian Universities Take Measures to Increase the Lecture Attendance of Marketing Students?
  272. Not Just Any Volunteers: Segmenting the Market to Attract the High Contributors
  273. Drinking water from alternative water sources: differences in beliefs, social norms and factors of perceived behavioural control across eight Australian locations
  274. Evaluation of structure and reproducibility of cluster solutions using the bootstrap
  275. Does Cultural Background Affect Volunteering Behavior?
  276. Marketing in non‐profit organizations: an international perspective
  277. Does one size fit all? The suitability of answer formats for different constructs measured
  278. STRINGS ATTACHED: NEW PUBLIC MANAGEMENT, COMPETITIVE GRANT FUNDING AND SOCIAL CAPITAL
  279. Methodological reasons for the theory/practice divide in market segmentation
  280. Response Style Contamination of Student Evaluation Data
  281. Desalinated versus recycled water: Public perceptions and profiles of the accepters
  282. Tourism Segmentation by Consumer-Based Variables
  283. Are Green Tourists a Managerially Useful Target Segment?
  284. The Effect of Funding Changes on Public Sector Nonprofit Organizations: The Case of Bushcare NSW
  285. Environmentally Friendly Behavior
  286. Selective marketing for environmentally sustainable tourism
  287. Online Versus Paper
  288. The low stability of brand-attribute associations is partly due to market research methodology
  289. Assessing the Prerequisite of Successful CSR Implementation: Are Consumers Aware of CSR Initiatives?
  290. Environment-friendly Tourists: What Do We Really Know About Them?
  291. Tourism and discretionary income allocation. Heterogeneity among households
  292. Challenging “Factor–Cluster Segmentation”
  293. Mission or money? Competitive challenges facing public sector nonprofit organisations in an institutionalised environment
  294. Different Tourists—Different Perceptions of Different Places: Accounting for Tourists' Perceptual Heterogeneity in Destination Image Measurement
  295. An Investigation of Tourists' Patterns of Obligation to Protect the Environment
  296. Management learning exercise and trainer's note for market segmentation in tourism
  297. Travel Agency Marketing Strategy: Insights from Switzerland
  298. What Motivates Which Volunteers? Psychographic Heterogeneity Among Volunteers in Australia
  299. Double degrees: double the trouble or twice the return?
  300. Assessing analytical robustness in cross‐cultural comparisons
  301. A Market-Oriented Approach to Responsibly Managing Information Privacy Concerns in Direct Marketing
  302. Cross‐cultural differences in survey response patterns
  303. How constrained a response: A comparison of binary, ordinal and metric answer formats
  304. Discretionary Expenditure and Tourism Consumption: Insights from a Choice Experiment
  305. The international volunteering market: market segments and competitive relations
  306. Question stability in brand image measurement: Comparing alternative answer formats and accounting for heterogeneity in descriptive models
  307. E-CRM and Managerial Discretion
  308. Chapter 5 Accepted Standards Undermining the Validity of Tourism Research
  309. Nature-Conserving Tourists: The Need for a Broader Perspective
  310. Are We Drawing the Right Conclusions? The Dangers of Answer Format Effects in Empirical Tourism Research
  311. Recycled water for consumer markets — a marketing research review and agenda
  312. Protecting Consumer Privacy in the Company's Best Interest
  313. Understanding barriers to leisure travel: Tourist fears as a marketing basis
  314. Improved Understanding of Tourists' Needs
  315. Delivering the Right Tourist Service to the Right People–A Comparison of Segmentation Approaches
  316. To Segment or Not to Segment? An Investigation of Segmentation Strategy Success Under Varying Market Conditions
  317. Should We Still Lecture or Just Post Examination Questions on the Web?: the nature of the shift towards pragmatism in undergraduate lecture attendance
  318. Empirical market segmentation: what you see is what you get
  319. Applying City Perception Analysis (CPA) for Destination Positioning Decisions
  320. Insights into Sustainable Tourists in Austria: A Data-based A Priori Segmentation Approach
  321. Beyond “Commonsense Segmentation”: A Systematics of Segmentation Approaches in Tourism
  322. Segmenting Markets by Bagged Clustering
  323. Behavioural market segments among surf tourists: investigating past destination choice
  324. Testing for Structural Change Over Time of Brand Attribute Perceptions in Market Segments
  325. Winter Tourist Segments in Austria: Identifying Stable Vacation Styles Using Bagged Clustering Techniques
  326. TRACKING DATA-DRIVEN MARKET SEGMENTS
  327. RISK PERCEPTIONS, EXPECTATIONS, DISAPPOINTMENTS, AND INFORMATION PROCESSING TENDENCIES OF ONE- AND TWO-STAR HOTEL GUESTS: IS THERE A MARKET FOR LOW-STAR HOTEL CATEGORIES IN AUSTRIA?
  328. Learning by Simulation -Computer Simulations for Strategic Marketing Decision Support in Tourism
  329. A Review of Data-Driven Market Segmentation in Tourism
  330. An examination of indexes for determining the number of clusters in binary data sets
  331. Business travellers’ hotel expectations and disappointments: A different perspective to hotel attribute importance investigation
  332. Behavioral Market Segmentation of Binary Guest Survey Data with Bagged Clustering
  333. Analyzing Destination Images: A Perceptual Charting Approach
  334. Market segmentation in tourism.
  335. 'Crises' that scare tourists: investigating tourists' travel-related concerns.
  336. Towards more thorough data-driven segmentation in tourism: a tracking framework for exploring segment development.
  337. Profiling the one- and two-star hotel guests for targeted segmentation action: a descriptive investigation of risk perceptions, expectations, disappointments and information processing tendencies.
  338. Behavioural market segmentation using the bagged clustering approach based on binary guest survey data: exploring and visualizing unobserved heterogeneity.
  339. Drivers of trip cancellations among Australian travellers.
  340. E-CRM and Managerial Discretion
  341. E-CRM and Managerial Discretion
  342. Environmentally Friendly Behaviors Measure
  343. Market segmentation approaches in tourism
  344. E-CRM and Managerial Discretion
  345. E-CRM and Managerial Discretion
  346. Ecotourists: who are they and what should we really call them?