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  1. How AI Companions Can Help Reduce Stress for Frontline Workers

    Article • Journal of Service Management, August 2024, Emerald

    Khanh Le

  2. Teaming Up with AI: The Future of Human-Digital Employee Collaboration in Service

    Article • Journal of Service Research, January 2024, SAGE Publications

    Khanh Le

  3. Employee-(ro)bot collaboration in service: an interdependence perspective

    Article • Journal of Service Management, April 2022, Emerald

    Khanh Le