All Stories

  1. MEDICAL TOURIST SATISFACTION AND DISSATISFACTION WITH DENTAL CARE SERVICES: AN EXPLORATORY CASE STUDY

    Article • November 2017, University of Rijeka, Faculty of Tourism and Hospitality Management

    Professor Josip Mikulic

  2. Airline loyalty determinants among business travelers: empirical evidence from Croatia

    Article • Transportation Letters, January 2017, Taylor & Francis

    Professor Josip Mikulic

  3. The Kano model in tourism research: A critical note

    Article • Annals of Tourism Research, November 2016, Elsevier

    Professor Josip Mikulic

  4. An extended framework for analysing higher education performance

    Article • Total Quality Management & Business Excellence, October 2016, Taylor & Francis

    Professor Josip Mikulic

  5. Tourism spending behaviour – a dynamic panel investigation

    Article • Tourism Economics, September 2016, SAGE Publications

    Dr Anita Ceh Casni, Professor Josip Mikulic

  6. Customer-based brand equity building

    Article • Journal Of Vacation Marketing, February 2016, SAGE Publications

    Professor Josip Mikulic

  7. Importance-performance analysis: common misuse of a popular technique

    Article • International Journal of Market Research, January 2016, WARC Limited

    Professor Marina Dabic, Professor Josip Mikulic

  8. Propensity to Travel: What Is the Macro-Data Telling Us?

    Article • January 2016, Springer Science + Business Media

    Professor Josip Mikulic

  9. Critical Factors of the Maritime Yachting Tourism Experience: An Impact-Asymmetry Analysis of Principal Components

    Article • Journal of Travel & Tourism Marketing, April 2015, Taylor & Francis

    Professor Josip Mikulic

  10. Destination Attractiveness Drivers among Urban Hostel Tourists: An Analysis of Frustrators and Delighters

    Article • International Journal of Tourism Research, March 2015, Wiley

    Professor Josip Mikulic

  11. Weighting indicators of tourism sustainability: A critical note

    Article • Ecological Indicators, January 2015, Elsevier

    Professor Josip Mikulic

  12. Work characteristics and work performance of knowledge workers

    Article • EuroMed Journal of Business, August 2014, Emerald

    Professor Josip Mikulic

  13. Exploring drivers of student satisfaction and dissatisfaction: an assessment of impact-asymmetry and impact-range

    Article • Total Quality Management & Business Excellence, June 2014, Taylor & Francis

    Professor Josip Mikulic

  14. Research Note: Measuring Tourism Sustainability: An Empirical Comparison of Different Weighting Procedures Used in Modelling Composite Indicators

    Article • Tourism Economics, April 2014, SAGE Publications

    Professor Josip Mikulic

  15. An Extended Neural Network-Based Importance-Performance Analysis for Enhancing Wine Fair Experience

    Article • Journal of Travel & Tourism Marketing, November 2012, Taylor & Francis

    Professor Josip Mikulic

  16. The Factor Structure of Tourist Satisfaction at Pilgrimage Destinations: the Case of Medjugorje

    Article • International Journal of Tourism Research, June 2012, Wiley

    Professor Josip Mikulic

  17. Using dummy regression to explore asymmetric effects in tourist satisfaction: A cautionary note

    Article • Tourism Management, June 2012, Elsevier

    Professor Josip Mikulic

  18. Accounting for dynamics in attribute-importance and for competitor performance to enhance reliability of BPNN-based importance–performance analysis

    Article • Expert Systems with Applications, April 2012, Elsevier

    Professor Josip Mikulic

  19. Rethinking the importance grid as a research tool for quality managers

    Article • Total Quality Management & Business Excellence, September 2011, Taylor & Francis

    Professor Josip Mikulic

  20. What drives passenger loyalty to traditional and low-cost airlines? A formative partial least squares approach

    Article • Journal of Air Transport Management, July 2011, Elsevier

    Professor Josip Mikulic

  21. Evaluating hotel animation programs at Mediterranean sun-and-sea resorts: An impact-asymmetry analysis

    Article • Tourism Management, June 2011, Elsevier

    Professor Josip Mikulic

  22. A critical review of techniques for classifying quality attributes in the Kano model

    Article • Managing Service Quality, January 2011, Emerald

    Professor Josip Mikulic

  23. Prioritizing improvement of service attributes using impact range‐performance analysis and impact‐asymmetry analysis

    Article • Managing Service Quality, November 2008, Emerald

    Professor Josip Mikulic