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  1. MOTIVATION FATIGUE AS A THREAT TO INNOVATION: BYPASSING THE PRODUCTIVITY DILEMMA IN R&D BY CYCLIC PRODUCTION

    Article • International Journal of Innovation Management, February 2016, World Scientific Pub Co Pte Lt

    Professor Jan Mattsson

  2. Initiating service encounter-based innovation by word-of-business

    Article • Journal of Business and Industrial Marketing, August 2015, Emerald

    Professor Jan Mattsson

  3. Assessing the value of real-life brands in Virtual Worlds

    Article • Technological Forecasting and Social Change, March 2015, Elsevier

    Professor Jan Mattsson

  4. Entrepreneurial business development through building tribes

    Article • Journal of Strategic Marketing, January 2015, Taylor & Francis

    Professor Jan Mattsson

  5. City renewal as open innovation

    Article • Journal of Innovation Economics & Management, January 2015, CAIRN

    Professor Jan Mattsson

  6. Customer Satisfaction in Tourist Service Encounters

    Article • January 2015, Springer Science + Business Media

    Professor Jan Mattsson

  7. Thanks For The Memories. Towards a MODEL of Memorable Service Experiences

    Article • October 2014, Springer Science + Business Media

    Professor Jan Mattsson

  8. Destination brand experience and visitor behavior: Testing a scale in the tourism context

    Article • Annals of Tourism Research, September 2014, Elsevier

    Professor Jan Mattsson

  9. Organisational conditions for service encounter-based innovation

    Article • Research Policy, September 2013, Elsevier

    Professor Jan Mattsson

  10. Hotel Innovation and Its Effect on Business Performance

    Article • International Journal of Tourism Research, January 2013, Wiley

    Professor Jan Mattsson

  11. Strategic insights from mystery shopping in B2B relationships

    Article • Journal of Strategic Marketing, July 2012, Taylor & Francis

    Professor Jan Mattsson

  12. Text-analytic measurement of effectuation and causation orientations among small and global business managers

    Article • Quality & Quantity, June 2012, Springer Science + Business Media

    Professor Jan Mattsson

  13. How dynamic capabilities drive performance in the Indian IT industry: the role of information and co-ordination

    Article • Service Industries Journal, March 2012, Taylor & Francis

    Professor Jan Mattsson, AProf Revti Raman Sharma

  14. Ethics in the bank internet encounter: an explorative study

    Article • Journal of Information Communication and Ethics in Society, February 2012, Emerald

    Professor Jan Mattsson

  15. Common mistakes in designing and implementing service guarantees

    Article • Journal of Services Marketing, September 2011, Emerald

    Professor Jan Mattsson

  16. Exploring the fit of real brands in theSecond Life1virtual world

    Article • Journal of Marketing Management, August 2011, Taylor & Francis

    Professor Jan Mattsson

  17. Making sense of innovation: A future perfect approach

    Article • Journal of Management & Organization, July 2011, Taylor & Francis

    Professor Jan Mattsson

  18. Segmenting Brand Value Perceptions of Consumers in Virtual Worlds

    Article • International Journal of Online Marketing, January 2011, IGI Global

    Professor Jan Mattsson

  19. Experimental methods in innovation research

    Article • Research Policy, April 2010, Elsevier

    Professor Jan Mattsson

  20. Developing a strategic abstraction tool for service innovation

    Article • Journal of Strategic Marketing, April 2010, Taylor & Francis

    Professor Jan Mattsson

  21. Innovation behavior in the hotel industry

    Article • Omega, April 2009, Elsevier

    Professor Jan Mattsson

  22. An integrative model of care ethics in public innovation

    Article • Service Industries Journal, January 2009, Taylor & Francis

    Professor Jan Mattsson

  23. Editorial

    Article • Service Industries Journal, January 2009, Taylor & Francis

    Professor Jan Mattsson

  24. Strategy by Bottom‐up Abstractions of the Customer Interface

    Article • Journal of Strategic Marketing, December 2008, Taylor & Francis

    Professor Jan Mattsson

  25. Individual and collective knowledge

    Article • Organizational Analysis, August 2008, Emerald

    Professor Jan Mattsson

  26. True Marketing: A Value Based Philosophy for Strategic Marketing

    Article • Journal of Strategic Marketing, July 2008, Taylor & Francis

    Professor Jan Mattsson

  27. Food product development

    Article • British Food Journal, March 2007, Emerald

    Professor Jan Mattsson

  28. Eating fast food: attitudes of high-school students

    Article • International Journal of Consumer Studies, January 2007, Wiley

    Professor Jan Mattsson

  29. Let marketers reclaim corporate strategy

    Article • Journal of Strategic Marketing, June 2006, Taylor & Francis

    Professor Jan Mattsson

  30. Internationalisation of Japanese professional business service firms

    Article • Service Industries Journal, April 2006, Taylor & Francis

    Professor Jan Mattsson

  31. E-marketing ethics: a theory of value priorities

    Article • International Journal of Internet Marketing and Advertising, January 2006, Inderscience Publishers

    Professor Jan Mattsson

  32. Internet banking: modelling the e‐competence of customers with a text‐analytic CIT approach

    Article • The International Journal of Bank Marketing, October 2005, Emerald

    Professor Jan Mattsson

  33. Innovation Systems in Tourism: The Roles of Attractors and Scene‐Takers

    Article • Industry and Innovation, September 2005, Taylor & Francis

    Professor Jan Mattsson

  34. The Creation of a Swedish Heritage Destination: An Insider's View of Entrepreneurial Marketing

    Article • Scandinavian Journal of Hospitality and Tourism, August 2005, Taylor & Francis

    Professor Jan Mattsson

  35. Destination development through entrepreneurship: a comparison of two cases

    Article • Tourism Management, August 2005, Elsevier

    Professor Jan Mattsson

  36. Japanese Professional Business Services: A Proposed Analytical Typology

    Article • Asia Pacific Business Review, March 2005, Taylor & Francis

    Professor Jan Mattsson

  37. The Effect of Verbalized Emotions on Loyalty in Written Complaints

    Article • Total Quality Management & Business Excellence, September 2004, Taylor & Francis

    Professor Jan Mattsson

  38. Relationships, the role of individuals and knowledge flows in the internationalisation of service firms

    Article • International Journal of Service Industry Management, March 2003, Emerald

    Professor Jan Mattsson

  39. Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters

    Article • Psychology and Marketing, September 2002, Wiley

    Professor Jan Mattsson

  40. Managers' perception of relationship management in heterogeneous markets

    Article • Industrial Marketing Management, September 2002, Elsevier

    Professor Jan Mattsson

  41. An analysis of international business-to-business relationships based on the Commitment–Trust theory

    Article • Industrial Marketing Management, August 2002, Elsevier

    Professor Jan Mattsson

  42. Employee behavior, feelings of warmth and customer perception in service encounters

    Article • Retail and Distribution Management, January 2002, Emerald

    Professor Jan Mattsson

  43. Innovation in service internationalization: the crucial role of the frantrepreneur

    Article • Entrepreneurship and Regional Development, July 2001, Taylor & Francis

    Professor Jan Mattsson

  44. Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

    Article • Journal of Economic Psychology, June 2001, Elsevier

    Professor Jan Mattsson

  45. Learning How to Manage Technology in Services Internationalisation

    Article • Service Industries Journal, January 2000, Taylor & Francis

    Professor Jan Mattsson

  46. Australian import managers’ purchasing decision behavior: an empirical study

    Article • International Marketing Review, June 1999, Emerald

    Professor Jan Mattsson

  47. A Linguistic Approach to Studying Quality of Face-to-Face Communication

    Article • Service Industries Journal, April 1999, Taylor & Francis

    Professor Jan Mattsson

  48. Warmth during non-productive retail encounters: the hidden side of productivity

    Article • International Journal of Research in Marketing, December 1998, Elsevier

    Professor Jan Mattsson

  49. Communication dynamics in the service encounter

    Article • International Journal of Service Industry Management, December 1998, Emerald

    Professor Jan Mattsson

  50. Do service and merchandiseexporters behave andperform differently?

    Article • European Journal of Marketing, October 1998, Emerald

    Professor Jan Mattsson

  51. A comparison of service delivery processes of different complexity

    Article • International Journal of Service Industry Management, March 1998, Emerald

    Professor Jan Mattsson

  52. Beyond service quality in search of relationship values

    Article • Management Decision, May 1997, Emerald

    Professor Jan Mattsson

  53. Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process

    Article • January 1997, Elsevier

    Professor Jan Mattsson

  54. Carry-over effects in the formation of satisfaction: The role of value in a hotel service delivery process

    Article • January 1997, Elsevier

    Professor Jan Mattsson

  55. An Empirical Assessment of Customer Satisfaction in Tourism

    Article • Service Industries Journal, July 1996, Taylor & Francis

    Professor Jan Mattsson

  56. Measuring Customer Satisfaction in Tourist Service Encounters

    Article • Journal of Travel & Tourism Marketing, May 1996, Taylor & Francis

    Professor Jan Mattsson

  57. Organising for Market Segmentation in Banking: the Impact from Production Technology and Coherent Bank Norms

    Article • Service Industries Journal, January 1996, Taylor & Francis

    Professor Jan Mattsson

  58. Analysis, planning, improvisation and control in the development of new services

    Article • International Journal of Service Industry Management, May 1995, Emerald

    Professor Jan Mattsson

  59. Cumulative Encounter Satisfaction in the Hotel Conference Process

    Article • International Journal of Service Industry Management, October 1994, Emerald

    Professor Jan Mattsson

  60. A Management Control Model Based on the Customer Service Process

    Article • International Journal of Service Industry Management, August 1994, Emerald

    Professor Jan Mattsson

  61. Customer Satisfaction during the Service Delivery Process

    Article • European Journal of Marketing, May 1994, Emerald

    Professor Jan Mattsson

  62. Measuring Performance in a First Class Hotel

    Article • Managing Service Quality, February 1994, Emerald

    Professor Jan Mattsson

  63. Using Service Process Models to Improve Service Quality:

    Article • Managing Service Quality, February 1994, Emerald

    Professor Jan Mattsson

  64. Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

    Article • Service Industries Journal, January 1994, Taylor & Francis

    Professor Jan Mattsson

  65. An Experienced-Based Measure of Service Quality

    Article • Service Industries Journal, October 1993, Taylor & Francis

    Professor Jan Mattsson

  66. Quality Blueprints of Internal Producer Services

    Article • International Journal of Service Industry Management, March 1993, Emerald

    Professor Jan Mattsson

  67. Positive transformational leadership: case study of an Indian public sector bank

    Article • The International Journal of Bank Marketing, February 1993, Emerald

    Professor Jan Mattsson, Professor Venkatesh R Iyengar

  68. A Service Quality Model Based on an Ideal Value Standard

    Article • International Journal of Service Industry Management, September 1992, Emerald

    Professor Jan Mattsson

  69. Measuring Inherent Product Values

    Article • European Journal of Marketing, September 1990, Emerald

    Professor Jan Mattsson

  70. Trading Companies and Small and Medium‐sized Firms: Functional Roles in International Commercial Relations

    Article • European Journal of Marketing, March 1990, Emerald

    Professor Jan Mattsson

  71. Developing an Axiological Method to Measure Company Values

    Article • European Journal of Marketing, June 1988, Emerald

    Professor Jan Mattsson

  72. Innovation Strategy in the Indian IT Service Industry: User Centred Issues on Innovation

    Article • Edward Elgar Publishing

    Professor Jan Mattsson, AProf Revti Raman Sharma

  73. Customer Relationship Management (CRM) as Innovation: Taking Care of the Right Customers

    Article • Edward Elgar Publishing

    Professor Jan Mattsson

  74. Exploring Fast-track Entrepreneurial Thinking by a Novel Text-analytic Method: Pertex

    Article • Edward Elgar Publishing

    Professor Jan Mattsson

  75. Segmenting Brand Value Perceptions of Consumers in Virtual Worlds

    Article • IGI Global

    Professor Jan Mattsson