All Stories

  1. A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments

    Article • Operations Research, September 2017, INFORMS

    Ger Koole

  2. Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times

    Article • Manufacturing & Service Operations Management, October 2014, INFORMS

    Ger Koole, Pierre L'Ecuyer

  3. First in Line Waiting Times as a Tool for Analysing Queueing Systems

    Article • Operations Research, October 2012, INFORMS

    Ger Koole

  4. Service-Level Variability of Inbound Call Centers

    Article • Manufacturing & Service Operations Management, July 2012, INFORMS

    Ger Koole

  5. TECHNICAL NOTE—A Note on Profit Maximization and Monotonicity for Inbound Call Centers

    Article • Operations Research, October 2011, INFORMS

    Ger Koole