All Stories

  1. Hospitality management education

    Article • Quality Assurance in Education, September 2015, Emerald

    Professor Conrad Lashley, Conrad Lashley

  2. Hospitality Experience: An Introduction to Hospitality Management

    Article • Journal of Tourism Futures, March 2015, Emerald

    Conrad Lashley

  3. Insights into the morality of hospitality

    Article • Hospitality & Society, March 2014, Intellect

    Conrad Lashley

  4. Managing the tyranny of relevance: linking with industry – but not too much!

    Article • Worldwide Hospitality and Tourism Themes, June 2013, Emerald

    Conrad Lashley

  5. Control and hospitality

    Article • Hospitality & Society, March 2013, Intellect

    Conrad Lashley

  6. REVIEWS

    Article • Hospitality & Society, November 2012, Intellect

    Conrad Lashley

  7. The influence of family tradition and psychological traits on entrepreneurial intention

    Article • International Journal of Hospitality Management, June 2012, Elsevier

    Dr Melih Madanoglu, Conrad Lashley

  8. Sustaining hospitality

    Article • Hospitality & Society, January 2012, Intellect

    Conrad Lashley

  9. University challenge: sharing some experiences of engaging with industry

    Article • International Journal of Contemporary Hospitality Management, February 2011, Emerald

    Conrad Lashley

  10. Theorizing hospitality

    Article • Hospitality & Society, January 2011, Intellect

    Conrad Lashley

  11. Insights Into Employing Students in Hospitality Operations: A Study in Nottingham, United Kingdom

    Article • Journal of Hospitality and Tourism Management, January 2011, Elsevier

    Conrad Lashley

  12. Lifestyle businesses: Insights into Blackpool's hotel sector

    Article • International Journal of Hospitality Management, September 2010, Elsevier

    Conrad Lashley

  13. The right answers to the wrong questions? Observations on skill development and training in the United Kingdom's hospitality sector

    Article • Tourism and Hospitality Research, August 2009, Nature

    Conrad Lashley

  14. The Vacation Owner

    Article • January 2009, Elsevier

    Conrad Lashley

  15. Condominium Hotels

    Article • January 2009, Elsevier

    Conrad Lashley

  16. Vacation Ownership Expansion

    Article • January 2009, Elsevier

    Conrad Lashley

  17. The Community

    Article • January 2009, Elsevier

    Conrad Lashley

  18. Points Versus Weeks

    Article • January 2009, Elsevier

    Conrad Lashley

  19. FOREWORD

    Article • January 2009, Elsevier

    Conrad Lashley

  20. Financing in the Timeshare Industry

    Article • January 2009, Elsevier

    Conrad Lashley

  21. The Role of Exchange Companies

    Article • January 2009, Elsevier

    Conrad Lashley

  22. Vacation Ownership Resort Development: An Overview

    Article • January 2009, Elsevier

    Conrad Lashley

  23. Managing Service Quality in Timeshare Operations

    Article • January 2009, Elsevier

    Conrad Lashley

  24. Human Resources in Timeshare Operations

    Article • January 2009, Elsevier

    Conrad Lashley

  25. Marketing Vacation Ownership Resorts

    Article • January 2009, Elsevier

    Conrad Lashley

  26. The 12-Step Sales Process: Part 1

    Article • January 2009, Elsevier

    Conrad Lashley

  27. The 12-Step Sales Process: Part 2

    Article • January 2009, Elsevier

    Conrad Lashley

  28. Studying Hospitality: Insights from Social Sciences1

    Article • Scandinavian Journal of Hospitality and Tourism, May 2008, Taylor & Francis

    Conrad Lashley

  29. The Feasibility Analysis

    Article • January 2008, Elsevier

    Conrad Lashley

  30. The Family Business

    Article • January 2008, Elsevier

    Conrad Lashley

  31. Preparing a Business Plan

    Article • January 2008, Elsevier

    Conrad Lashley

  32. Growth

    Article • January 2008, Elsevier

    Conrad Lashley

  33. Creativity and the Entrepreneur

    Article • January 2008, Elsevier

    Conrad Lashley

  34. Innovation, Opportunity and Protection

    Article • January 2008, Elsevier

    Conrad Lashley

  35. Context, Theoretical Perspectives and Definitions

    Article • January 2008, Elsevier

    Conrad Lashley

  36. Hospitality, Commercial Homes and Entrepreneurship

    Article • January 2008, Elsevier

    Conrad Lashley

  37. Entrepreneurs and Small Firm Ownership

    Article • January 2008, Elsevier

    Conrad Lashley

  38. Discovering hospitality: observations from recent research

    Article • International Journal of Culture Tourism and Hospitality Research, August 2007, Emerald

    Conrad Lashley

  39. Studying hospitality: beyond the envelope

    Article • International Journal of Culture Tourism and Hospitality Research, August 2007, Emerald

    Conrad Lashley

  40. In‐company education: an example of best practice?

    Article • International Journal of Contemporary Hospitality Management, April 2007, Emerald

    Conrad Lashley

  41. The BAA/GCU Scottish Ambassadors Program (2003‐2005)

    Article • International Journal of Contemporary Hospitality Management, April 2007, Emerald

    Conrad Lashley

  42. Foreword

    Article • Tourism and Hospitality Research, March 2007, Nature

    Conrad Lashley

  43. Council for Hospitality International Research Conference 2006 Report

    Article • Tourism and Hospitality Research, March 2007, Nature

    Conrad Lashley

  44. Trials and tribulations of hotel ownership in Blackpool: Highlighting the skills gaps of owner-managers

    Article • Tourism and Hospitality Research, March 2007, Nature

    Conrad Lashley

  45. Hospitality: An Introduction

    Article • January 2007, Elsevier

    Conrad Lashley

  46. Ways of Knowing Hospitality

    Article • January 2007, Elsevier

    Conrad Lashley

  47. The learning style preferences of hospitality and tourism students: Observations from an international and cross-cultural study

    Article • International Journal of Hospitality Management, December 2006, Elsevier

    Conrad Lashley

  48. Preface

    Article • January 2006, Elsevier

    Conrad Lashley

  49. Graduate Transition into Employment in Hospitality SMEs

    Article • Industry and Higher Education, February 2005, SAGE Publications

    Conrad Lashley

  50. My most memorable meal ever! Hospitality as an emotional experience

    Article • January 2004, Elsevier

    Conrad Lashley

  51. A franchise: a resource-rich small service firm?

    Article • Service Industries Journal, September 2003, Taylor & Francis

    Conrad Lashley

  52. Training improves business performance

    Article • January 2003, Elsevier

    Conrad Lashley

  53. On turning a profit

    Article • January 2003, Elsevier

    Conrad Lashley

  54. On turning more profit

    Article • January 2003, Elsevier

    Conrad Lashley

  55. Let's keep in touch

    Article • January 2003, Elsevier

    Conrad Lashley

  56. It's people, people, people

    Article • January 2003, Elsevier

    Conrad Lashley

  57. Preface

    Article • January 2003, Elsevier

    Conrad Lashley

  58. What business are you in?

    Article • January 2003, Elsevier

    Conrad Lashley

  59. Get it hot to the table on time

    Article • January 2003, Elsevier

    Conrad Lashley

  60. There's more to it than cutting wages

    Article • January 2003, Elsevier

    Conrad Lashley

  61. Meeting and exceeding customer expectations

    Article • January 2003, Elsevier

    Conrad Lashley

  62. Seeing the wood for the trees — case study

    Article • January 2003, Elsevier

    Conrad Lashley

  63. It takes happy workers to make happy customers

    Article • January 2003, Elsevier

    Conrad Lashley

  64. Now you see them, now you don't

    Article • January 2003, Elsevier

    Conrad Lashley

  65. Divided by a common business? Franchisor and franchisee relationships in the pub sector

    Article • Strategic Change, January 2003, Wiley

    Conrad Lashley

  66. Serve hot food hot, and cold drinks cold, and everybody smiles

    Article • January 2003, Elsevier

    Conrad Lashley

  67. Looking for more than breath on the mirror in recruitment

    Article • January 2003, Elsevier

    Conrad Lashley

  68. A franchise by any other name? Tenancy arrangements in the pub sector

    Article • International Journal of Hospitality Management, December 2002, Elsevier

    Conrad Lashley

  69. Emotional harmony, dissonance and deviance at work

    Article • International Journal of Contemporary Hospitality Management, September 2002, Emerald

    Conrad Lashley

  70. Employee induction in licensed retail organisations

    Article • International Journal of Contemporary Hospitality Management, February 2002, Emerald

    Conrad Lashley

  71. When is a franchise not a franchise? when it's a pub

    Article • Strategic Change, January 2002, Wiley

    Conrad Lashley

  72. Big firms waiting to grow? Franchisees in the pub sector

    Article • Strategic Change, January 2002, Wiley

    Conrad Lashley

  73. Introduction

    Article • January 2001, Elsevier

    Conrad Lashley

  74. Changes in working arrangements

    Article • January 2001, Elsevier

    Conrad Lashley

  75. Feeling empowered

    Article • January 2001, Elsevier

    Conrad Lashley

  76. Improved business performance

    Article • January 2001, Elsevier

    Conrad Lashley

  77. The psychology of empowerment

    Article • January 2001, Elsevier

    Conrad Lashley

  78. Forms of empowerment through involvement

    Article • January 2001, Elsevier

    Conrad Lashley

  79. Understanding empowerment: a framework of analysis

    Article • January 2001, Elsevier

    Conrad Lashley

  80. Forms of empowerment through commitment

    Article • January 2001, Elsevier

    Conrad Lashley

  81. Forms of empowerment and delayering

    Article • January 2001, Elsevier

    Conrad Lashley

  82. Empowerment and service quality management

    Article • January 2001, Elsevier

    Conrad Lashley

  83. Employment strategy and the service organization

    Article • January 2001, Elsevier

    Conrad Lashley

  84. Empowerment: another flash in the panaceas?

    Article • January 2001, Elsevier

    Conrad Lashley

  85. The relational dimension of empowerment

    Article • January 2001, Elsevier

    Conrad Lashley

  86. Forms of empowerment through participation

    Article • January 2001, Elsevier

    Conrad Lashley

  87. Introduction

    Article • January 2001, Elsevier

    Conrad Lashley

  88. Towards a theoretical understanding

    Article • January 2001, Elsevier

    Conrad Lashley

  89. Empowerment through involvement: a case study of TGI Fridays restaurants

    Article • Personnel Review, December 2000, Emerald

    Conrad Lashley

  90. Empowered franchisees?

    Article • January 2000, Elsevier

    Conrad Lashley

  91. Labour cost management

    Article • January 2000, Elsevier

    Conrad Lashley

  92. Sales generation and marketing

    Article • January 2000, Elsevier

    Conrad Lashley

  93. Preparing a unit business plan

    Article • January 2000, Elsevier

    Conrad Lashley

  94. Quick Serve Restaurants Limited: case study

    Article • January 2000, Elsevier

    Conrad Lashley

  95. Introduction

    Article • January 2000, Elsevier

    Conrad Lashley

  96. Acknowledgements

    Article • January 2000, Elsevier

    Conrad Lashley

  97. Preface

    Article • January 2000, Elsevier

    Conrad Lashley

  98. Hospitality services management

    Article • January 2000, Elsevier

    Conrad Lashley

  99. Staff retention and turnover

    Article • January 2000, Elsevier

    Conrad Lashley

  100. Staff recruitment and selection

    Article • January 2000, Elsevier

    Conrad Lashley

  101. Employee development and training

    Article • January 2000, Elsevier

    Conrad Lashley

  102. Managing service quality

    Article • January 2000, Elsevier

    Conrad Lashley

  103. Time management and activity planning

    Article • January 2000, Elsevier

    Conrad Lashley

  104. Control and operating profit management

    Article • January 2000, Elsevier

    Conrad Lashley

  105. Empowering unit management

    Article • January 2000, Elsevier

    Conrad Lashley

  106. Team leadership and motivation

    Article • January 2000, Elsevier

    Conrad Lashley

  107. Working with people

    Article • January 2000, Elsevier

    Conrad Lashley

  108. Modelling the benefits of training to business performance in leisure retailing

    Article • Strategic Change, January 2000, Wiley

    Conrad Lashley

  109. The benefits of training in leisure retailing: a case study of McDonald's restaurants

    Article • Strategic Change, January 2000, Wiley

    Conrad Lashley

  110. Employee empowerment in services: a framework for analysis

    Article • Personnel Review, August 1999, Emerald

    Conrad Lashley

  111. On making silk purses: developing reflective practitioners in hospitality management education

    Article • International Journal of Contemporary Hospitality Management, July 1999, Emerald

    Conrad Lashley

  112. Book Reviews

    Article • Asia Pacific Business Review, March 1999, Taylor & Francis

    Conrad Lashley

  113. Hospitality retail operations types and styles in the management of human resources

    Article • Journal of Retailing and Consumer Services, July 1998, Elsevier

    Conrad Lashley

  114. Barriers to management development in small hospitality firms

    Article • Strategic Change, June 1998, Wiley

    Conrad Lashley

  115. Barriers to management development in small hospitality firms

    Article • Strategic Change, June 1998, Wiley

    Conrad Lashley

  116. Matching the management of human resources to service operations

    Article • International Journal of Contemporary Hospitality Management, February 1998, Emerald

    Conrad Lashley

  117. Research issues for employee empowerment in hospitality organisations

    Article • International Journal of Hospitality Management, December 1996, Elsevier

    Conrad Lashley

  118. Empowering service workers at Harvester Restaurants

    Article • Personnel Review, December 1995, Emerald

    Conrad Lashley

  119. Empowerment through delayering

    Article • International Journal of Contemporary Hospitality Management, April 1995, Emerald

    Conrad Lashley

  120. Towards an understanding of employee empowerment in hospitality services

    Article • International Journal of Contemporary Hospitality Management, February 1995, Emerald

    Conrad Lashley

  121. The Limits of Empowerment

    Article • Empowerment in Organizations, December 1994, Emerald

    Conrad Lashley

  122. Licensed Retail Management

    Article • SAGE Publications

    Conrad Lashley

  123. Marketing hospitality and tourism experiences

    Article • Taylor & Francis

    Conrad Lashley

  124. Lashley, Carl

    Article • Springer Science + Business Media

    Conrad Lashley