All Stories

  1. Selecting new products by the revised ideal ratio: a Kano model approach

    Article • The TQM Journal, October 2022, Emerald

    Professor Arash Shahin

  2. Assessing sustainable tourism development through service supply chain process maturity and service quality model

    Article • International Journal of Productivity and Performance Management, March 2022, Emerald

    Professor Arash Shahin

  3. The new concept of quality in the digital era: a human resource empowerment perspective

    Article • The TQM Journal, August 2021, Emerald

    Professor Arash Shahin

  4. Investigating the causal relationships among failure modes, effects and causes: a system dynamics approach

    Article • International Journal of Quality & Reliability Management, August 2021, Emerald

    Professor Arash Shahin

  5. Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC

    Article • Benchmarking An International Journal, July 2021, Emerald

    Professor Arash Shahin

  6. Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

    Article • Benchmarking An International Journal, November 2020, Emerald

    Professor Arash Shahin

  7. Revising the interrelationship matrix of house of quality by the Kano model

    Article • The TQM Journal, September 2020, Emerald

    Professor Arash Shahin

  8. Developing a 3D decision-making grid based on failure modes and effects analysis with a case study in the steel industry

    Article • International Journal of Quality & Reliability Management, July 2020, Emerald

    Professor Arash Shahin

  9. Product value analysis: a developed cost–benefit analysis ratio based on the Kano and PAF models

    Article • The TQM Journal, July 2020, Emerald

    Professor Arash Shahin

  10. An integrative approach for structuring and prioritising eco-innovation determinants with a survey in knowledge-based companies

    Article • Journal of Manufacturing Technology Management, March 2020, Emerald

    Professor Arash Shahin, Lincoln Wood

  11. Frugal innovation enablers: a comprehensive framework

    Article • International Journal of Innovation Science, February 2020, Emerald

    Professor Arash Shahin

  12. Revising the Kano model for designing an employee compensation system

    Article • The TQM Journal, November 2019, Emerald

    Professor Arash Shahin

  13. Enhanced FMEA: An integrative approach of fuzzy logic-based FMEA and collective process capability analysis

    Article • Journal of the Operational Research Society, June 2019, Taylor & Francis

    Professor Arash Shahin

  14. The Application of Mamdani Fuzzy Inference System in Evaluating Green Supply Chain Management Performance

    Article • International Journal of Fuzzy Systems, August 2017, Springer Science + Business Media

    Professor Arash Shahin

  15. Evaluation and prioritization of service quality dimensions based on gap analysis with analytic network process

    Article • International Journal of Quality & Reliability Management, April 2017, Emerald

    Professor Arash Shahin

  16. Proposing a two-criterion quality loss function using critical process capability indices

    Article • Benchmarking An International Journal, March 2017, Emerald

    Professor Arash Shahin

  17. Revising satisfaction and dissatisfaction indexes of the Kano model by reclassifying indifference requirements

    Article • The TQM Journal, January 2017, Emerald

    Professor Arash Shahin

  18. Determining factors influencing radical and incremental innovation with a case study in the petrochemical industry

    Article • International Journal of Business Innovation and Research, January 2017, Inderscience Publishers

    Professor Arash Shahin

  19. Determining factors influencing radical and incremental innovation with a case study in the petrochemical industry

    Article • International Journal of Business Innovation and Research, January 2017, Inderscience Publishers

    Professor Arash Shahin

  20. Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory

    Article • International Journal of Services and Operations Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  21. Proposing a new approach for evaluating supply chain agility by data envelopment analysis with a case study in Pashmineh Kavir factory

    Article • International Journal of Services and Operations Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  22. TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  23. TRIZ and the Kano model: proposing an integrated approach for improving product quality according to customer needs

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  24. Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  25. Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  26. Comparative analysis of the viewpoints of customers, employees and managers based on the developed model of service quality gaps - with a case study in the travel agents at the centre of the city of Tehran

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  27. Prioritisation of quality management principles based on critical success factors of TQM using integrated approach of MCDM and IPA - the case of Marjan Tile Company

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  28. Evaluation of factors influencing performance of world class supply chains using structural equation modelling - with a case study in the food industry

    Article • International Journal of Procurement Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  29. Evaluation of factors influencing performance of world class supply chains using structural equation modelling - with a case study in the food industry

    Article • International Journal of Procurement Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  30. Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  31. Does correlation matrix influence prioritisation of the results of house of quality? The case of a manufacturing company

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  32. Classifying customer requirements using Kano model and Kano map: the case of hospital services

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  33. Classifying customer requirements using Kano model and Kano map: the case of hospital services

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  34. Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  35. Classifying and prioritising TV design attributes by Kano model and quadrant analysis: with a case study in Entekhab Industrial Group

    Article • International Journal of Productivity and Quality Management, January 2017, Inderscience Publishers

    Professor Arash Shahin

  36. A new approach for estimating leagile decoupling point using data envelopment analysis

    Article • Assembly Automation, August 2016, Emerald

    Professor Arash Shahin

  37. Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services

    Article • The TQM Journal, June 2016, Emerald

    Professor Arash Shahin

  38. The impact of TQM practices on organizational learning case study

    Article • International Journal of Quality & Reliability Management, May 2016, Emerald

    Professor Arash Shahin

  39. Studying the Impact of Personality Constructs on Employees’ Knowledge Sharing Behavior Through Considering the Mediating Role of Intelligent Competencies in Project-Oriented Organizations

    Article • Modern Applied Science, April 2016, Canadian Center of Science and Education

    Professor Arash Shahin

  40. Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA

    Article • International Journal of Quality & Reliability Management, February 2016, Emerald

    Professor Arash Shahin

  41. Infrastructure and core QM, human resource results and customer satisfaction: the case of Iranian auto-industry part suppliers

    Article • International Journal of Productivity and Quality Management, January 2016, Inderscience Publishers

    Professor Arash Shahin

  42. Human capital and new product development performance efficiency - the mediating role of organisational learning capability

    Article • International Journal of Innovation and Learning, January 2016, Inderscience Publishers

    Professor Arash Shahin

  43. Investigating the impact of RFID technology utilisation on supply chain and performance with a case study in Iran's manufacturing industries

    Article • International Journal of Procurement Management, January 2016, Inderscience Publishers

    Professor Arash Shahin

  44. Investigating the impact of RFID technology utilisation on supply chain and performance with a case study in Iran's manufacturing industries

    Article • International Journal of Procurement Management, January 2016, Inderscience Publishers

    Professor Arash Shahin

  45. Prioritisation of 14 quality management tools based on quality principles using integrated approach of multi-criteria decision-making and importance-performance analysis - the case of Marjan Tile Company

    Article • International Journal of Productivity and Quality Management, January 2016, Inderscience Publishers

    Professor Arash Shahin

  46. A comparative study of ordinary and fastidious customers’ priorities in service quality dimensions

    Article • Total Quality Management & Business Excellence, October 2015, Taylor & Francis

    Professor Arash Shahin

  47. Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry

    Article • Benchmarking An International Journal, July 2015, Emerald

    Professor Arash Shahin

  48. Is organizational citizenship behavior an attractive behavior for managers? A Kano model approach

    Article • The Journal of Management Development, May 2015, Emerald

    Reza Salehzadeh, Professor Arash Shahin

  49. Applications of Data Mining in Organizational Behavior

    Article • March 2015, Taylor & Francis

    Reza Salehzadeh, Professor Arash Shahin

  50. Proposing a new approach for evaluating the situational leadership theory based on the Kano model

    Article • International Journal of Public Leadership, February 2015, Emerald

    Reza Salehzadeh, Professor Arash Shahin

  51. Proposing a method for implementing business process re-engineering

    Article • International Journal of Services and Operations Management, January 2015, Inderscience Publishers

    Professor Arash Shahin

  52. The shortest route for transportation in supply chain by minimum spanning tree

    Article • International Journal of Logistics Systems and Management, January 2015, Inderscience Publishers

    Professor Arash Shahin

  53. Estimating overall equipment effectiveness for continuous production lines: with a case study in Esfahan Steel Company

    Article • International Journal of Services and Operations Management, January 2015, Inderscience Publishers

    Professor Arash Shahin

  54. Ranking electronic customer complaints by FMEA and TOPSIS with a case study in Isfahan Province Gas Company

    Article • International Journal of Process Management and Benchmarking, January 2015, Inderscience Publishers

    Professor Arash Shahin

  55. Proposing an approach for ranking manufacturing companies based on knowledge management process using fuzzy TOPSIS with a case study on the excellent brands of Isfahan province

    Article • International Journal of Process Management and Benchmarking, January 2015, Inderscience Publishers

    Professor Arash Shahin

  56. Developing the Kano model by service quality robust design: an integrative approach

    Article • International Journal of Productivity and Quality Management, January 2015, Inderscience Publishers

    Professor Arash Shahin

  57. Developing a Conceptual Framework for Knowledge Sharing Behavior by Considering Emotional , Social and Cognitive Intelligence Competencies

    Article • Kuwait Chapter of Arabian Journal of Business and Management Review, September 2014, Al Manhal FZ, LLC

    Professor Arash Shahin

  58. EFQMQual: evaluating the implementation of the European quality award based on the concepts of model of service quality gaps and ServQual approach

    Article • Measuring Business Excellence, August 2014, Emerald

    Mr Hadi Balouei Jamkhaneh, Professor Arash Shahin

  59. Examining the relationship between branding and customers’ attitudes toward banking services

    Article • International Journal of Islamic and Middle Eastern Finance and Management, June 2014, Emerald

    Dr Mohammad Reza Jalilvand, Professor Arash Shahin

  60. Developing a model for the influence of perceived organizational climate on organizational citizenship behaviour and organizational performance based on balanced score card

    Article • International Journal of Productivity and Performance Management, April 2014, Emerald

    Professor Arash Shahin

  61. The Impact of Structural Capital on New Product Development Performance Effectiveness- The Mediating Role of New Product Vision and Competitive Advantage

    Article • International Journal of Human Resource Studies, February 2014, Macrothink Institute, Inc.

    Professor Arash Shahin

  62. Benchmarking of organisation's manager performance applying with AE3Q; analytical hierarchy process

    Article • International Journal of Business Excellence, January 2014, Inderscience Publishers

    Professor Arash Shahin

  63. Developing robust design: determining critical limits for signal-to-noise ratio based on process capability index

    Article • International Journal of Productivity and Quality Management, January 2014, Inderscience Publishers

    Professor Arash Shahin

  64. Analysing the influence of privatisation on organisational culture in Isfahan Mobarakeh Steel Company

    Article • World Review of Entrepreneurship Management and Sustainable Development, January 2014, Inderscience Publishers

    Professor Arash Shahin

  65. Evaluating and ranking hotels offering e-service by integrated approach of Webqual and fuzzy AHP

    Article • International Journal of Business Information Systems, January 2014, Inderscience Publishers

    Professor Arash Shahin

  66. Integrating Kansei engineering and revised Kano model with a case study in the automobile industry

    Article • International Journal of Productivity and Quality Management, January 2014, Inderscience Publishers

    Professor Arash Shahin

  67. Developing a logical model for cellular manufacturing systems by theory of constraints thinking process approach

    Article • International Journal of Logistics Systems and Management, January 2014, Inderscience Publishers

    Professor Arash Shahin

  68. The effect of organisational factors of knowledge management on corporate entrepreneurship: an empirical investigation on Iranian sport organisations

    Article • Middle East J of Management, January 2014, Inderscience Publishers

    Professor Arash Shahin

  69. The role of brand image in forming airlines passengers’ intention

    Article • International Journal of Services and Operations Management, January 2014, Inderscience Publishers

    Professor Arash Shahin, Dr Majid Mohammad shafiee

  70. Comparison of organisational excellence based on the model of Peters and Waterman with case study in the steel industry

    Article • International Journal of Procurement Management, January 2014, Inderscience Publishers

    Professor Arash Shahin

  71. Investigation of the influence of "Radical and Incremental Innovations" on relationship between "Knowledge Management" and "organizational learning and performance"

    Article • Asian Journal of Research in Business Economics and Management, January 2014, Diva Enterprises Private Limited

    Professor Arash Shahin

  72. Analyzing the Influence of Ethical Sales Behavior on Customers Loyalty through Customer Satisfaction and Trust in Insurance Company

    Article • International Journal of Academic Research in Business and Social Sciences, September 2013, Human Resources Management Academic Research Society (HRMARS)

    Professor Arash Shahin

  73. Analyzing the Effects of Brand Innovativeness on Attitude towards the Brand Considering the Moderating Role of Consumer Innovativeness with a Case Study in Students of University of Isfahan

    Article • International Journal of Academic Research in Accounting Finance and Management Sciences, September 2013, Human Resources Management Academic Research Society (HRMARS)

    Professor Arash Shahin

  74. A novel approach for supplier selection based on the Kano model and fuzzy MCDM

    Article • International Journal of Production Research, September 2013, Taylor & Francis

    Professor Arash Shahin

  75. Prioritization of innovation factors by the integration of concurrent function deployment and P diagram with a case study in Sepahan Industry Group

    Article • Journal of Manufacturing Technology Management, July 2013, Emerald

    Professor Arash Shahin

  76. Typology of Kano models: a critical review of literature and proposition of a revised model

    Article • International Journal of Quality & Reliability Management, March 2013, Emerald

    Professor Arash Shahin

  77. Investigating the relationship among self-leadership strategies by association rules mining

    Article • International Journal of Business Information Systems, January 2013, Inderscience Publishers

    Reza Salehzadeh, Professor Arash Shahin

  78. Concurrent engineering and manufacturing flexibility: an integrated model

    Article • International Journal of Productivity and Quality Management, January 2013, Inderscience Publishers

    Professor Arash Shahin

  79. Investigating the relationship between control factors and innovation performance in Isfahan Steel Company

    Article • International Journal of Innovation and Learning, January 2013, Inderscience Publishers

    Professor Arash Shahin

  80. Selecting maintenance strategy in mining industry by analytic network process and TOPSIS

    Article • International Journal of Industrial and Systems Engineering, January 2013, Inderscience Publishers

    Professor Arash Shahin

  81. Proposing a contradiction matrix by developing KANSEI engineering based on theory of inventive problem solving (TRIZ)

    Article • International Journal of Business Innovation and Research, January 2013, Inderscience Publishers

    Professor Arash Shahin

  82. Proposing and analysing a model for the influence of outsourcing on organisational agility with a case study in a manufacturing company

    Article • International Journal of Logistics Systems and Management, January 2013, Inderscience Publishers

    Professor Arash Shahin

  83. Proposing a comprehensive and hierarchic framework for prioritising Isfahan brands using AHP and TOPSIS approaches

    Article • International Journal of Applied Decision Sciences, January 2013, Inderscience Publishers

    Professor Arash Shahin

  84. Ranking players by DEA the case of English Premier League

    Article • International Journal of Industrial and Systems Engineering, January 2013, Inderscience Publishers

    Professor Arash Shahin

  85. Electronic Medical Record in Central Polyclinic of Isfahan Oil Industry: a Case Study Based on Technology Acceptance Model

    Article • Acta Informatica Medica, January 2013, ScopeMed International Medical Journal Management and Indexing System

    Professor Arash Shahin

  86. Prioritisation of departments based on service quality dimensions in Isfahan Steel Company: a multiple criteria decision making approach

    Article • International Journal of Productivity and Quality Management, January 2013, Inderscience Publishers

    Professor Arash Shahin

  87. Prioritising enablers of EFQM based on manager performance: an integration of 360° evaluation and house of quality (HoQ)

    Article • International Journal of Procurement Management, January 2013, Inderscience Publishers

    Professor Arash Shahin

  88. Studying the influence of e-CRM on web-based brand personality - the case of Mellat Bank

    Article • International Journal of Business Information Systems, January 2013, Inderscience Publishers

    Professor Arash Shahin

  89. Users′ acceptance and attitude in regarding electronic medical record at central polyclinic of oil industry in Isfahan, Iran

    Article • Journal of Education and Health Promotion, January 2013, Medknow

    Professor Arash Shahin

  90. Determining appropriate maintenance strategy based on decision making grid, Sigma level, and process capability index - with a case study in a steel company

    Article • International Journal of Applied Management Science, January 2013, Inderscience Publishers

    Professor Arash Shahin

  91. An integrated approach for service quality and effectiveness improvement with a case study in the recycling pavilion service process of Isfahan municipality

    Article • Measuring Business Excellence, August 2012, Emerald

    Professor Arash Shahin

  92. The current state of management development in Iran: Case of Insurance industry

    Article • International Journal of Basic and Applied Sciences, August 2012, Science Publishing Corporation

    Professor Arash Shahin

  93. Developing a multi-objective, multi-item inventory model and three algorithms for its solution

    Article • Journal of Zhejiang University SCIENCE C, August 2012, Journal of Zhejiang University SCIENCE

    Professor Arash Shahin

  94. Optimum maintenance strategy: a case study in the mining industry

    Article • International Journal of Services and Operations Management, January 2012, Inderscience Publishers

    Professor Arash Shahin

  95. Selecting optimum maintenance strategy by analytic network process with a case study in the mining industry

    Article • International Journal of Productivity and Quality Management, January 2012, Inderscience Publishers

    Professor Arash Shahin

  96. Service quality robust design – with a case study in airport services

    Article • International Journal of Productivity and Quality Management, January 2012, Inderscience Publishers

    Professor Arash Shahin

  97. Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

    Article • International Journal of Services and Operations Management, January 2012, Inderscience Publishers

    Professor Arash Shahin

  98. A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

    Article • International Journal of Services and Operations Management, January 2012, Inderscience Publishers

    Professor Arash Shahin

  99. Developing Decision Making Grid for Maintenance Policy Making Based on Estimated Range of Overall Equipment Effectiveness

    Article • Modern Applied Science, November 2011, Canadian Center of Science and Education

    Professor Arash Shahin

  100. Analyzing RCM Indicators in Continuous Production Lines: A Case Study

    Article • International Business Research, September 2011, Canadian Center of Science and Education

    Professor Arash Shahin

  101. Development of personnel internal benchmarking by 360 feedback approach with a case study in AT Pipe Company

    Article • AFRICAN JOURNAL OF BUSINESS MANAGEMENT, September 2011, Academic Journals

    Professor Arash Shahin

  102. Service Quality Gaps & Six Sigma

    Article • Journal of Management Research, August 2011, Macrothink Institute, Inc.

    Professor Arash Shahin

  103. Development of the Kano model

    Article • Asian Journal on Quality, August 2011, Emerald

    Professor Arash Shahin

  104. Designing an integrative model of leagile production and analyzing its influence on the quality of auto parts based on Six Sigma approach with a case study in a manufacturing company

    Article • International Journal of Lean Six Sigma, August 2011, Emerald

    Professor Arash Shahin

  105. Studying the Influence of Effective Factors of Organizational Learning on Human Resource Productivity - The Case of Western Educational Organizations of Isfahan

    Article • International Journal of Human Resource Studies, August 2011, Macrothink Institute, Inc.

    Professor Arash Shahin

  106. Facility Layout Simulation and Optimization: an Integration of Advanced Quality and Decision Making tools and Techniques

    Article • Modern Applied Science, August 2011, Canadian Center of Science and Education

    Professor Arash Shahin

  107. A feasibility study of the implementation of total quality management based on soft factor

    Article • Journal of Industrial Engineering and Management, July 2011, Omnia Publisher SL

    Professor Arash Shahin

  108. The Analysis of Organizational Diagnosis on Based Six Box Model in Universities

    Article • Higher Education Studies, May 2011, Canadian Center of Science and Education

    Professor Arash Shahin

  109. Customer Loyalty Assessment-A Case Study in MADDIRAN, the Distributor of LG Electronics in Iran

    Article • Business Management and Strategy, April 2011, Macrothink Institute, Inc.

    Professor Arash Shahin

  110. Estimation of Customer Dissatisfaction Based on Service Quality Gaps by Correlation and Regression Analysis in a Travel Agency

    Article • International Journal of Business and Management, February 2011, Canadian Center of Science and Education

    Professor Arash Shahin

  111. Service TRIZ: an approach for service quality design – with a case study in the hospitality industry

    Article • International Journal of Business Innovation and Research, January 2011, Inderscience Publishers

    Professor Arash Shahin

  112. Integration of EFQM and Ultimate Six Sigma: A Proposed Model

    Article • International Business Research, November 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  113. Service Poka Yoke

    Article • International Journal of Marketing Studies, October 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  114. Group Technology (GT) and Lean Production: A Conceptual Model for Enhancing Productivity

    Article • International Business Research, September 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  115. Developing a Matrix Framework for the Relationship between Organizational Learning and Innovativeness - With a Case Study in a Manufacturing Company

    Article • International Journal of Business and Management, June 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  116. Correlation Analysis of Service Quality Gaps in a Four-Star Hotel in Iran

    Article • International Business Research, June 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  117. Developing the Models of Service Quality Gaps: A Critical Discussion

    Article • Business Management and Strategy, June 2010, Macrothink Institute, Inc.

    Professor Arash Shahin

  118. Service Blueprinting: An Effective Approach for Targeting Critical Service Processes – With a Case Study in a Four-Star International Hotel

    Article • Journal of Management Research, May 2010, Macrothink Institute, Inc.

    Professor Arash Shahin

  119. Evaluating the Application of Learning Requirements Planning Model in the ERP Project of Esfahan Steel Company

    Article • International Journal of Business and Management, January 2010, Canadian Center of Science and Education

    Professor Arash Shahin

  120. SSCM: Service Supply Chain Management

    Article • International Journal of Logistics Systems and Management, January 2010, Inderscience Publishers

    Professor Arash Shahin

  121. Packaging elements and consumer buying decisions

    Article • International Journal of Business Innovation and Research, January 2010, Inderscience Publishers

    Professor Arash Shahin

  122. The relationship between organisational behaviour and corporate entrepreneurship: an empirical study in Iran industries

    Article • International Journal of Business and Globalisation, January 2010, Inderscience Publishers

    Professor Arash Shahin

  123. Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

    Article • Total Quality Management & Business Excellence, September 2009, Taylor & Francis

    Professor Arash Shahin

  124. Integration of CRM and QFD

    Article • The TQM Journal, January 2008, Emerald

    Professor Arash Shahin

  125. Integrative approaches and frameworks of lean Six Sigma: a literature perspective

    Article • International Journal of Process Management and Benchmarking, January 2008, Inderscience Publishers

    Professor Arash Shahin

  126. The relationship between quality and productivity: a new perspective

    Article • International Journal of Productivity and Quality Management, January 2008, Inderscience Publishers

    Professor Arash Shahin

  127. Design for Six Sigma (DFSS): lessons learned from world-class companies

    Article • International Journal of Six Sigma and Competitive Advantage, January 2008, Inderscience Publishers

    Professor Arash Shahin

  128. Corporate governance as a critical element for driving excellence in corporate social responsibility

    Article • International Journal of Quality & Reliability Management, August 2007, Emerald

    Professor Arash Shahin

  129. Prioritization of key performance indicators

    Article • International Journal of Productivity and Performance Management, March 2007, Emerald

    Professor Arash Shahin, Ali Mahbod

  130. Customer requirements segmentation (CRS): A prerequisite technique for quality function deployment (QFD)

    Article • Total Quality Management & Business Excellence, June 2006, Taylor & Francis

    Professor Arash Shahin

  131. Integration of FMEA and the Kano model

    Article • International Journal of Quality & Reliability Management, September 2004, Emerald

    Professor Arash Shahin