All Stories

  1. Parents' burdens of service for children with ASD – implications for service providers

    Article • Journal of Service Management, July 2020, Emerald

    Anu Helkkula

  2. Archetypes of Service Innovation

    Article • Journal of Service Research, January 2018, SAGE Publications

    Christian Kowalkowski, Anu Helkkula

  3. Service experience co-creation: conceptualization, implications, and future research directions

    Article • Journal of Service Management, April 2015, Emerald

    Anu Helkkula

  4. Service experiences of smartphone apps

    Article • Journal of Service Management, April 2015, Emerald

    Mr Apramey Dube, Anu Helkkula

  5. Practices and experiences: challenges and opportunities for value research

    Article • Journal of Service Management, August 2012, Emerald

    Anu Helkkula