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  1. When the medium massages perceptions: Personal (vs. public) displays of information reduce crowding perceptions and outsider mistreatment of frontline staff.

    Article • Journal of Occupational Health Psychology, February 2022, American Psychological Association (APA)

    Anat Rafaeli

  2. Customer Sentiment in Web-Based Service Interactions

    Article • January 2018, ACM (Association for Computing Machinery)

    Anat Rafaeli

  3. Predicting Customer Satisfaction in Customer Support Conversations in Social Media Using Affective Features

    Article • July 2016, ACM (Association for Computing Machinery)

    Anat Rafaeli