All Stories

  1. Politeness in hotel service encounter interactions in Spain

    Article • Pragmatics and Society, June 2022, John Benjamins

    Lucía Fernández-Amaya

  2. A Linguistic Overview of WhatsApp Communication

    Article • May 2022, Brill

    Lucía Fernández-Amaya

  3. Managing conflict originated by feminism

    Article • Journal of Language Aggression and Conflict, December 2019, John Benjamins

    Lucía Fernández-Amaya

  4. Technology Mediated Service Encounters

    Article • January 2019, John Benjamins

    Lucía Fernández-Amaya, Professor Maria Sifianou, María de la O Hernández-López