What is it about?
Online reviews play an important role to evaluate the ranking of hotels. This paper shows how online reviews effect on the ranking of hotels and overall score.
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Why is it important?
The finding shows the consistency of the conclusion about the impact of reviews on hotels. It confirms that the positive comments give advantages to the rankings and scores of hotels, while the negative reviews lead to disadvantages for hotels.
Perspectives
Writing this article was a great pleasure as it has co-authors with whom I have had long standing collaborations.
Duong Truong
Read the Original
This page is a summary of: Evaluation of the effect of online reviews on hotel ratings and overall score in Fermatean environment, Journal of Intelligent & Fuzzy Systems, July 2023, IOS Press,
DOI: 10.3233/jifs-230667.
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