What is it about?
Communication via email is fundamental to business and cannot be allowed to breakdown because of faulty language and cultural clashes. The paper uses a case study of Italian and English business emails.
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This page is a summary of: Managing discourse in intercultural business email interactions: a case study of a British and Italian business transaction, Journal of Multilingual and Multicultural Development, October 2013, Taylor & Francis,
DOI: 10.1080/01434632.2013.807270.
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